No such file (/main/pagetop.htm). Merchandise Repair

Frequently Asked Questions



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Are you an authorized watch dealer?

Authorized dealers are required to control the retail pricing of their watches. Manufactures set guidelines and many times the retailer is forced to buy certain products and has no control over pricing or discounting. We are not affiliated with any manufacturer, therefore we are not an authorized dealer of any brand.

We buy internationally from legitimate factories and distributors. Our overhead is low and we purchase only the best products that we know will sell. This way we can pass the savings on to you. We have over 25 years of experience in the watch and jewelry industry and our contacts are the best in the world.

Watch Boutique has satisfied thousands of customers over the years. We make it fun for you to shop with us and we will save you money.... We have confidence that our product is the lowest on the Internet.

All of our product is Brand New, in the box and has an extended warranty.  If you are not happy with your purchase, you may return for a full refund less shipping cost within 15 days from the day of purchase.  Watches must be new and in original condition for a full refund (see return policy below).

You can place an order on-line or request a quote for a watch or piece of jewelry that doesn't appear on this site. All order confirmations and price requests will be verified by e-mail within 2 business days.


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Shipping within the United States 

All orders are confirmed upon receipt via e-mail. All items in stock will be shipped the same day as receipt..

Should your watch be out of stock, we will notify you via e-mail of the approximate ship date. Your credit card is not charged until the watch is shipped.

All shipments are fully insured. Please see the order form for appropriate shipping charges.


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International Shipping 

We are not able to ship outside of the U.S.  There are absolutely no exceptions to this.

We do not have the ability to accept International Credit cards or Payments.


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Security

All orders placed through the web site are being placed through a secure server. To protect against fraudulent use of credit cards, we will only ship to the address to which the credit card is billed.

All orders ship fully insured.


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Return Policy

Watch Boutique, inc. gladly accepts watch returns within 15 days for a full value exchange (Full price less shipping costs) or 5% restocking fee for cash back.

Please read on for all the details:

The watch must not be:

WatchBoutique.com Merchandise Repair/Return Form
Purchased By:
Name: ______________________________________
Address: ____________________________________
City, State, Zip: ________________________________
Phone #: ____________________________________
Email: ______________________________________
 
Return To:
Name: _________________________________________
Address: _______________________________________
City, State, Zip: ___________________________________
Phone #: _______________________________________
Email: ______________________________________
Reason for return:
[   ] Do not like item 
[   ] Item is defective/damaged 
Explanation: ___________________________________
[   ] Wrong item received 
[   ] Not happy with quality
[   ] Duplicate order 
[   ] Never ordered 
[   ] Other: _______________________________________

Inspected by: ____________________________________
Reason for repair:
[   ] Battery
[   ] Runs fast
[   ] Runs slow
[   ] Retains moisture
[   ] Bezel loose/off
[   ] Calendar malfunctioning
[   ] Clasp broken/loose
[   ] Watch hands stuck/off
[   ] Chrono button loose/off
[   ] Crown off
[   ] Other: _____________________________________
WatchBoutique.com will accept the return of new undamaged merchandise that has not been special ordered, worn, sized or otherwise used, subject to the following limitations:
  • For a full refund (less shipping charges), merchandise must be returned or exchanged within 15 days of purchase in original condition and in original packaging, accompanied by proof of purchase. Refunds will be in the original form of payment.
  • All returned merchandise must show a Return Authorization Number (RA) clearly marked on the outside of the package. Please contact our Customer Service Department by calling 1-(877)928-2477 or email us at info@WatchBoutique.com to obtain an RA number.
  • Watches and Jewelry are visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. All jewelry and new watches returned for refund or exchange must be unblemished and must have the security tag still attached; otherwise the item's will not be accepted for refund or exchange.
  • Please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a traceable carrier, such as UPS or Federal Express.
    WatchBoutique.com is not responsible for any watch or jewelry that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 1-(877)928-2477 if you have any questions or concerns.
Your Signature: ____________________________________

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Terms and Conditions

WatchBoutique.com DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WatchBoutique.com CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. WE DO NOT HONOR INACCURATE OR ERRONEOUS PRICES. OUR PRICES ARE ALSO SUBJECT TO CHANGE WITHOUT NOTICE. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE; WatchBoutique.com WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. WatchBoutique.com MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME. WatchBoutique.com has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, WatchBoutique.com cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS EXPRESSLY SET FORTH BELOW OR IN A WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT (AND THEN ONLY WITH RESPECT TO SUCH PRODUCT), WatchBoutique.com EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND AVAILABILITY) REGARDING THE SITE AND ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE. THE SITE AND PRODUCTS AND INFORMATION ON THE SITE ARE PROVIDED ON AN 'AS IS-WHERE IS' BASIS. NEITHER WatchBoutique.com NOR ITS SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, PREDECESSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, 'AFFILIATES') WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING DIRECTLY OR INDIRECTLY FROM USE OF THE SITE, THE INFORMATION CONTAINED ON OR TRANSMITTED FROM THE SITE OR PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, OR TRANSACTIONS CONDUCTED AT THE SITE, EVEN IF WatchBoutique.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF WatchBoutique.com OR ITS AFFILIATES ARISING DIRECTLY OR INDIRECTLY FROM THIS SITE OR ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE EXCEED THE LESSER OF THE AMOUNT PAID BY YOU TO WatchBoutique.com FOR THE SINGLE PRODUCT AT ISSUE, OR ONE THOUSAND DOLLARS ($1,000). YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE SITE, THE INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, AND TRANSACTIONS CONDUCTED AT THE SITE.

Subject to the following arbitration provision these terms and conditions shall be governed by, construed and interpreted according to the laws of the State of Florida, and you and WatchBoutique.com (the 'Parties') agree to and consent to the exclusive jurisdiction and venue of the courts in Palm Beach County, Florida. Should a dispute arise between the Parties which cannot be resolved by the Parties in good faith negotiations, both Parties agree to submit such dispute to arbitration in Palm Beach, Florida, before a single arbitrator familiar with the Uniform Commercial Code using the Commercial Rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with Florida law: (a) any such arbitration proceeding shall be confidential as to the existence, content, and results of the arbitration; (b) depositions shall not exceed two (2) per party and all must be completed within a single day; (c) document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request; (d) each party shall have no more than eight (8) hours to present its position; and (e) the entire hearing shall last no longer than three (3) business days. The award, if any, shall be rendered no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both Parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear its own attorneys' fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.